Privacy Policy
Last updated: 24 September 2026
Electronic Repairs UK respects your privacy. This policy explains how personal information is used when you visit electronicrepairsuk.com, contact us, request a repair, use our repair tracking services, buy products or use our free online tools.
Who we are
Electronic Repairs UK is an independent electronics repair business based in Telford, Shropshire, United Kingdom. You can contact us about privacy matters at info@electronicrepairsuk.com.
Information we may collect
- Contact details such as your name, email address and telephone number.
- Repair information including equipment details, fault descriptions, repair messages, quotes, status updates and repair photographs.
- Order and transaction information when you purchase products or services through the website.
- Information submitted through contact, quote or parts-enquiry forms.
- Technical information such as IP address, browser/device information, security logs and basic website usage information.
- Cookie and consent information where cookies or similar technologies are used.
How we use information
We use personal information to respond to enquiries, provide repair and sales services, issue quotes and invoices, manage customer accounts and repair tracking, provide customer support, keep appropriate business records, prevent fraud and abuse, secure the website and comply with legal obligations.
Our legal bases
Depending on the activity, we process information because it is necessary to perform a contract or take steps at your request before entering one, because we have a legitimate interest in operating and securing the business, because we must comply with a legal obligation, or because you have given consent. Non-essential advertising or analytics cookies are only used where the required consent has been obtained.
Repair portal information
The repair-management system uses private repair records and secure customer links. Repair photographs shared through the customer portal are intended for the relevant customer rather than public display. For more detail, see our Repair Portal Privacy Notice.
Payments and online purchases
Where online payment services are used, payment details may be processed by the relevant payment provider. Electronic Repairs UK does not need to receive your full card number in order to process a normal card payment handled by a payment provider.
Cookies, advertising and analytics
The website may use essential cookies for security, login, shopping or site functionality. If advertising or analytics services such as Google AdSense are enabled, additional cookies or similar technologies may be used only in accordance with the choices presented through our consent management platform where consent is required.
Google and its advertising partners may use cookies or similar technologies to deliver and measure advertising. See our Cookie Policy for more information and for details about changing your choices.
Who we share information with
Information may be shared with service providers where necessary to run the website or provide a service, for example hosting, email delivery, payment processing, website security, consent management or advertising providers. We only share information where there is a business or legal reason to do so.
How long we keep information
We retain information only for as long as it is reasonably needed for the purpose for which it was collected, including providing services, maintaining repair and accounting records, handling disputes and meeting legal or tax obligations. Different records may therefore have different retention periods.
Security
We use technical and organisational measures intended to protect information, including access controls, secure repair links, security monitoring and keeping customer repair information separate from public website content. No internet service can guarantee absolute security.
Your UK data-protection rights
Depending on the circumstances, you may have rights to request access to your personal data, correction of inaccurate information, deletion, restriction or objection to certain processing, and data portability. Where processing is based on consent, you can withdraw that consent.
To exercise a privacy right, contact info@electronicrepairsuk.com. You also have the right to complain to the UK Information Commissioner’s Office if you believe your data-protection rights have been infringed.
Changes to this policy
We may update this policy when our website, services or legal requirements change. The current version will be published on this page with the updated date.